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A Message to Our Physicians on COVID-19

At Innovative GX Laboratories, the health, safety, and wellbeing of our providers, patients, and employees is always our top priority. It is at the heart of every decision we make, and we are committed to serving you and our patients through the challenges of the COVID-19 (Coronavirus) pandemic. We believe it is critical to do our part to help reduce the transmission of COVID-19, and we are diligently following guidance from the Centers for Disease Control and Prevention (CDC). Here are some of the steps we are taking to protect everyone in this evolving situation:

  • Our teams in the field will stop all in-person meetings and will work with their providers remotely to reduce the risk of virus transmission. If you need anything, feel free to reach out to them by phone or email.
  • In addition, Customer Service and Medical Information lines will remain open to continue to assist with any of your questions and concerns as you care for your patients.

Finally, we wanted to reiterate our commitment to you and our patients. We recognize that this situation is likely causing an increase in depression and anxiety for many individuals. We are committed to providing you with the genetic insight you rely on to help inform your patients’ treatment through our Innovative GX full test menu. If you have additional questions, please don’t hesitate to reach out.

Customer Service

M-F 8 am – 8 pm CST

Phone: 866-3PCR-DNA

Email: support@innovativegx.com

Medical Information

M-F 8 am – 6 pm EST

Phone: 866-3PCR-DNA

Email: labdirector@innovativegx.com

Best,

Enrique Perez-Paris

Managing Partner, Innovative GX Laboratories

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